Dyson DC25 Ball All-Floors Upright Vacuum Cleaner Best Quality

I purchased my Dyson from Amazon. Unfortunately when it arrived it had a manufacturing defect. The button that turns the brushbar on and off did not work. The button was jammed so that it could not be pushed. I called Dyson customer support. After a *long* wait I explained that the vacuum that I just purchased was inoperable. They explained that "policy" was that my only option was to return it to the point of purchase - i.e. ship it back to Amazon or I could take it to a repair center and have my brand new / never used vacuum serviced. Sorry but spending this kind of money on a new vacuum I did not want to have it repaired before I even used it. I asked to speak to a supervisor and was put on *eternal* hold. I called back and asked for a supervisor and was connected this time. He explained the policy over and over. They were uninterested in helping me out. What did I expect? Just the type of service I have received from other manufactures. In other words they ship me a new vacuum with a return shipping label for the defective unit. But they were not willing to stand by their product since I did not buy it directly from them. So beware if you buy this vacuum. Dyson will not stand by its product simply because of where you buy it from. Get more detail about Dyson DC25 Ball All-Floors Upright Vacuum Cleaner.